Tenant Management

Tenant Management Services

Our Industrial Utilities Management (ERIUM) division, support Retail, Commercial and Industrial landlords with Tenant Management Services. We currently work closely with 4 electricity retailers, providing the services to:

  • 9 shopping malls
  • 6 office tower blocks, specialist medical tower blocks
  • Industrial buildings, serviced apartment buildings, social member clubs
  • 1 tertiary education property

covering a total of approximately 2,800 billable tenant accounts per month.

These services, include but are not limited, to the following:

  • Water and Electricity billing and collection
  • Credit and Arrears management and reporting of tenant’s accounts
  • Customer hotline for inquiries
  • Manual reading of electricity and water meters with in-house Mobile App
  • Opening and closing of tenant accounts
  • Co-ordination of metering matters with respective Building Management, Contractors and LEWs